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AAHR Health Care Toolkit

Guiding caregivers and autistic adults through health care resources and information across the lifespan.

There are many critical junctures in the lifespan of an autistic adult. We’ve assembled information and resources about how to find and advocate for good care.

Adulthood

Navigating the health care system with autism

We’re here to guide you through some of the common health care challenges for autistic adults.

Autism-Competent Health Care

Why do we call it “autism-competent health care” instead of “autism-friendly health care?” Because medical providers can be friendly but not understand the best way to treat autistic patients. It’s an education issue, not an attitude issue.

Making appointments, getting to the office, and navigating through the steps of an office visit can all prove challenging. AAHR provides help on all of these fronts and more.

Start learning about the many ways to access and advocate for good care.
Health Care Rights

Everyone has a right to quality health care. Autistic patients receive better treatment when they and their caregivers understand how to advocate for their needs.

Patients and families can ask their clinical provider to make changes if they’re unable to receive equal access to health care.

Learn more about what the law says about access to care.
Help with Insurance
Navigating insurance coverage for autistic adults is challenging. We’ve consulted insurance experts and collected links and tools that can help answer questions and solve problems.
Learn more about insurance for autistic adults.
Checklist for Caregivers
Keeping services and insurance in place takes work and attention to details and deadlines. We’ve created a list of the most common responsibilities to make a caregiver’s job a little easier.
Learn about the PEB.

The Language of Autism

How we talk about autism matters, and we understand that the language of autism is evolving. We’ve consulted with our Patient Experience Board, our Clinical Advisory Board and subject matter experts on autism-related topics, and we’ve learned that context matters and that, whenever possible, person-first language is preferred.

We’re still learning.

Manageable moments

Practical tools for better health care experiences

Transitioning from Pediatric to Adult Care
Transitioning from pediatric to adult care can be challenging as autistic patients outgrow the services of pediatric practices and enter a fragmented healthcare system that is less familiar. It can be a challenging time as autistic patients leave the services of pediatric practices and enter a health care system for adults that is less familiar with their needs and less prepared to meet them. There’s no required age for this transition to happen, but it is usually between the ages of 18 and 22, and can happen as late as age 26. See our articles on insurance for more information about important decisions at ages 22 and 26. Got Transition, a site focusing on health care transitions, is a valuable resource for families and self-advocates. It offers a readiness assessment tool, a transition timeline, and a robust frequently asked questions section. There are a few key steps involved when transitioning from a pediatrician to an adult primary care provider (PCP). Consider a “meet and greet” pre-appointment For autistic people who require high levels of support, setting up an additional appointment when booking the patient’s first visit with their new PCP can be helpful. It can be reassuring for caregivers to meet alone with the PCP before the patient’s first visit to establish if the clinician is indeed a good fit. (Most insurance providers will cover this kind of consultation, but it’s always good to check.) Because the transition from pediatric to adult care often comes at a time when other big transitions are afoot, it may also be helpful to talk about any planned transitions from school to work or adult services either at the caregiver-clinician visit or at the first appointment. As part of the HMS Clinician Course, Dr. James Bath, Primary Care Provider for Autistic Adults at the Lurie Center for Autism, helped to develop an Initial Visit Patient Profile form to facilitate a positive clinician-patient exchange of the key information during this transition. Information to bring to a primary care visit Transfer medical records Once the new PCP is in place, it’s important to make sure that health care records are transferred to the new practice. Be sure to include specialist records as well as those from the pediatrician. These records should include all appointment notes as well as results of lab work, imaging, or other tests, so the new PCP has access to health history as well as current medical concerns. Tips on transferring records: Most clinicians use electronic health record (EHR) systems to store medical data, but sometimes different vendor systems are incompatible. It’s best to ask the receiving clinician’s office if there is anything you need to do on your end to facilitate a successful handoff. Be sure to include records from specialists and evaluations such as neuropsychological reports (if these were completed through a school district, they will not be in the electronic medical record, but digital copies should be available from the provider). If you’ve used a patient portal, download and keep copies of all records, as you will no longer have online access to this information once you leave a practice. The difference between Electronic Medical Records (EMR) and Electronic Health Records (EHR) Although the terms Electronic Medical Records (EMR) and Electronic Health Records (EHR) and are often used interchangeably, there are importance differences between them. EMRs are digital patient records and charts, while EHRs are that and more. EHRs are more comprehensive and include tools for prescribing medications electronically, ordering labs, streamlining internal and external communications, and sharing data. Medication Some things to keep in mind about medication: Keep a list of all medication, dosage, instructions, and prescriber information and bring it to the first appointment. Keeping a master list will help to ensure that there are no missed doses during the transition process. Discuss both current and past medication use with the PCP, including reasons for any past medication discontinuation, so a full medication history is clear. Remember to pass along any new medication orders to care team members who distribute medication, such as day program providers, group home staff, teachers, therapists, or home care aides. Dr. James Bath gives advice the transition from pediatric to adult care Care team communication Dr. Bath reinforces the value of communication during the transition from pediatric to adult care, and establishing a role as an essential part of the health care team. He notes that “The most integral part of having a successful health care transition is that we as the providers are listening to the families and the patients, and what their experiences have been and what has been successful and what has not been so successful, because that history is invaluable.” During the first appointment, patients and caregivers should explain how they choose to be addressed, including preferred pronouns. Many people choose to be called by their first name or a nickname, while others opt for Mr., Miss, or Ms. The use of “Mom” and “Dad” might best be left behind in the pediatric office, and generalized terms may feel uncomfortable or condescending (for example, “pal” or “sweetie”). Personal identity and the terminology around it can be especially important for autistic self-advocates, so this is a key conversation. Susan Senator, and AAHR subject expert and parents of an autistic adult, discusses the language of autism in Psychology Today, “Please don’t call my autistic son “Buddy.” Like a general pediatrician, PCPs coordinate care across specialties, so it’s important to make sure they are aware of other clinicians providing care. That may or may not be clear through the medical record alone, so it can be helpful to have a list of names and contact information for all specialists and other providers on hand for the PCP. Maura Sullivan, the parent of two autistic young men, understands the need for balance when communicating about health — that everyone needs to be part of the conversation and to participate in care in whatever way they are able. As my kids transition, I want more of their voice to be heard and less of my voice to be heard – Maura S.
Dietary Plan Tool for Schools and Day Programs
Autistic adults with special dietary needs and behaviors around food can benefit from a form that outlines those needs and the best interventions for use at school or day programs. Autistic adults with special dietary needs and behaviors around food can benefit from a form that outlines those needs and the best interventions for use at school or day programs. Many school districts have a similar form for the school nurse but that information doesn’t always follow the adult after they turn 22. We’ve designed an easy-to-use template based on the dietary information school districts require.
Finding Autism-Competent Health Care
Why do we call it “autism-competent health care” instead of “autism-friendly health care?” Because medical providers can be friendly but not understand the best way to treat autistic patients. It’s an education issue, not an attitude issue. Why do we call it “autism-competent health care” instead of “autism-friendly health care?” Because medical providers can be friendly but not understand how best to care for autistic patients. It’s an education issue, not an attitude issue. For autistic people, it can be easier to avoid seeking care because both the process and the medical environment itself are too overwhelming. This can be due to the distractions caused by sounds and lights in the clinic, verbal instructions that are too quick or unclear, touch during exams that feels uncomfortable, or procedures like blood draws that are extra painful. Making appointments, getting to the office, and navigating through the steps of an office visit can all prove difficult, too. AAHR provides help on all of these fronts and more. Most providers who care for adults understand neurodiversity, but not all of them know best practices when it comes to treating adults with autism. Harvard Medical School has created a clinician course to bring providers important knowledge about caring for autistic adults. Yet, autistic patients need to find good care now. Get more specifics in our article What’s an Autism-Competent Office? Resources to Help Find Autism-Competent Care ECHO Autism has a directory for finding clinicians trained in best practices for treating autistic children and adults. Psychology Today has an excellent directory for finding therapists, many of whom provide autism-competent care. The AASPIRE Toolkit is a good resource that can help patients find an adult provider who understands autism-competent care. Got Transition? has many key resources to guide autistic young adults and their families through transitions in medical care. Their Implementation Guides are especially useful in navigating the medical transition to new providers. Help Clinicians Learn to Provide Autism-Competent Care While most healthcare professionals understand neurodiversity, many do not know best practices when it comes to caring for autistic adults. Harvard Medical School’s CME accredited course, Clinical Care for Autistic Adults, can fill this knowledge gap. Share the link or the QR code for access to this training for those who care for adults. The course is free and open to anyone, including patients and caregivers.
Planning for Medical Emergencies
Everyone—autistic people and neurotypical people—can benefit from planning for medical or mental health emergencies. Be ready: Make a 'Go Bag' Emergencies are easier to handle if information and supplies are at the ready. Keeping a Go Bag near the door or in the car can help. The Go Bag – a printable list of things to have on hand to help prepare for emergencies Start by calling the PCP Everyone—autistic people and neurotypical people—can benefit from planning for medical or mental health emergencies. If a trip to the emergency department (ED) is necessary, you’ll want to alert your primary care provider’s office (another person in the household can make this call as necessary). It’s especially helpful to request that the PCP call ahead and let the ED or hospital know that an autistic patient is on the way and they can share any pertinent information that can be helpful for your care. Make a call tree Another key part of the plan is to create a call tree that includes someone in the circle of support who can contact others who should be alerted to the emergency. This information should be clearly displayed in a prominent position in your home. This is especially important for first responders-police, fire, and EMS – in case you are alone during an emergency. The call tree contacts can include service provider or group home staff, neighbors who can assist with caring for others in the family, and extended family. Register with the local police Most local police departmetns have a way of registering citizens with special health needs. If there are details they should know about how autism presents in you or the adult in your family take a moment to communicate about those concerns. For example, some people panic and hide when they hear sirens, see someone in uniform, or even hear the doorbell. Calling 911 Most clinicians’ offices direct people in crisis to the local emergency department or urgent care center. If calling 911 is the best or only option, clearly state to the dispatcher that the patient is a person with autism and let them know about any communication or behavioral challenges that might be misunderstood. Many first responders are trained to interact with autistic people but many are not – it’s important to know ahead if time if local police, fire, and EMS are trained in working with the autistic community. Autism Speaks has a guide for first responders that can be shared with local public safety organizations, including information for dispatchers. In addition, there are several programs that train first responders to safely interact with autistic people, including Autism Alert and Autism Risk and Safety Management. Tips for interacting with first responders Whether an emergency occurs in the home or out in the community, an autism ID can be useful. It can be a simple card with details that are specific to the individual and can help avoid misunderstandings in stressful situations. Caregivers can share an ID card or self-advocates can carry them and share as necessary. The card be shared with first responders or with staff and clinicians in emergency departments, urgent care, and hospitals. There are Medicalert IDs for autism and also sites that can create an autism ID for a fee. This one was created using a free site called Canva: A sample identification card that outlines what strategies autstic people can use to communicate in an emergency Mental health emergencies When there’s a mental health emergency, think carefully about what the goal is for taking someone to the Emergency Department. Dr. Robyn Thom, a psychiatrist at the MGH Lurie Center for Autism, discusses expectations for a mental health care visit to the Emergency Department: Dr. Robyn Thom on things to consider when going to the emergency room for a mental health emergency. A 3×5 identification card to print and use for communicating in an emergency

across the lifespan

Transition Points in Life

Every time of life has its touchpoints that require changes in care and relationships. We identify some of the issues that may matter to autistic adults at three major phases of life.

know the options

Types of adult health care providers and facilities

Knowing where to go and which type of medical professional provides each kind of care can ease transitions

Primary Care Providers

Learn about the kinds of primary care providers and what services each of them provides, such as ordering tests, making referrals, and writing prescriptions.

Learn more about who does what

Mental Health Providers

Whether looking for a diagnosis or seeking long-term mental health support for an autistic adult or caregiver, it helps to know what to expect from each kind of mental heath professional.

Learn more about mental health providers.
Medical Specialists and What They Treat
Many autistic adults and caregivers are familiar with the type of medical care that specialists, such as neurologists and gastroenterologists, provide for co-occuring health conditions. We’ve compiled this list of specialists so that autistic adults are familiar with more types of clinicians that treat health issues that may arise across the lifespan.
Medical Facilities for After-Hours Care
Health care problems often arise outside of primary care physican’s (PCP) regular office hours. It’s good to know what other options are available for medical care if you become sick or injured with a non-life-threatening condition after hours or if you’re traveling away from home.
Learn more about what might be the best place to seek care

Resources

Useful information sorted by topic.

Caregiver Guidance

Information and tools for getting support, advocating and staying organized.

Common Conditions

Get expert advice on the health issues common in autistic people.

Insurance

Information and links to help navigate insurance.